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Posted on: September 28, 2021

Roeland Park Wins "Leading the Way Award"

Picture of Leading the Way Award

Roeland Park Garners ETC Institute's Leading the Way Award

City ranked in the top 10 percent of all local governments in the United States

Roeland Park, KAN. (September 28, 2021) -- Roeland Park is proud to announce it received the ETC Institute's "Leading the Way Award.” The award was created to recognize local governments for outstanding achievement in the delivery of services to residents. Recipients of the award rank in the top 10 percent of all local governments in the United States with regard to their composite performance in the three core areas that are assessed on ETC Institute's Direction Finder® Survey

  • Satisfaction with the overall quality of services. 

  • Satisfaction with customer service provided by employees.

  • Satisfaction with the value residents think they receive for local taxes and fees.


To rank in the “Top 10% of All Cities”, a city must have received a composite score of 210 or more, which means the city scored an average of at least 70 points in all three areas. The City of Roeland Park's composite rating was 243 which was 79 points above the average composite score of 164 for all cities in the United States. 


“We were elated when we heard that the City won the Leading the Way Award,” said Roeland Park Mayor Mike Kelly. “It’s a testament to how hard City staff and elected officials work to make our City exceptional. We look forward to continuing our progress in Roeland Park.” 


In addition to ranking in the top 10 percent overall, the City of Roeland Park also rated in the top 10% of all cities that participated in our DirectionFinder® between August 2020 and August 2021 in the areas listed below: 


  • Maintenance and condition of streets and sidewalks.

  • Cleanliness of streets and public areas.

  • Effectiveness of communication to residents. 

  • Stormwater management and flood control. 

  • Visibility of police in neighborhoods Efforts by police to prevent crime. 

  • Enforcement of local traffic laws. 

  • Snow removal on major city streets and neighborhood streets. 

  • Residents' satisfaction with the City's swimming pools.

  • Availability of information for residents to learn about local governmental services.  

  • Activities to keep residents informed about local issues.


“I want to say thank you to all the residents who took the Citizens Satisfaction Survey,” said Roeland Park City Administrator, Keith Moody. “Without the community involvement, this award would not have been possible. The City staff and elected officials are beyond thrilled that the community is happy with the services and how the City is being run. We will continue to strive for excellence within our community.” 


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Since 1999, ETC Institute's Direction Finder® Survey has been administered to nearly two million residents in all 50 states. Although ETC Institute has provided "benchmarking" data that has allowed communities to compare their results with other communities for many years, ETC Institute did not formally recognize the top performers until 2020. 

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